Residents on their phones
The resident portal is designed for small screens first: big buttons, short forms, pay in a few taps.
LogicWorx › CivicSuite
Municipal software that clerks actually like using.
CivicSuite replaces the patchwork of old software, spreadsheets and paper at City Hall with one browser-based system — so every payment, permit, bill and purchase lands in the same place, once.
Mobile-friendlyHosted on Microsoft AzureEncrypted sensitive dataOnline card payments
Permit BP26-00085Fees figured as you type
Two-person payroll approvalHeld employees block posting
18modules
1login for every department
2people to approve a payroll
3business-day records deadline, figured for you
Inside CivicSuite
Built for every window at City Hall
Screens below are from the live demo with made-up sample data.
Home dashboard
Start every morning knowing what's waiting.
Nineteen live counts across every department: applications missing Check List items, licenses billed but unpaid, bonds that expired, readings on hold, online requests from residents, records requests near their deadline, purchase orders to approve, invoices due and payroll waiting.
- Tiles link straight to the work behind the count
- Quick actions: take a payment, new permit, new requisition
- Scoped to each user's role and the city's modules
Utility Billing
Water and utility billing without the guesswork.
Customer, location, meter, rates, deposit, balance, readings, bills and history on one screen. Import BEACON Billing Reads, hold anything backwards or unusually high, and bill a cycle only when every reading is clean.
- Start service at the location; the prior customer is finaled the same day
- Owner's temporary service between tenants
- Each bill run posts one GL entry by revenue account
Permits & Inspections
Permits that can't be issued half-finished.
The permit number is given as soon as the application is saved and fees are figured as you type. Issuing requires a complete Check List, paid fees and a contractor whose license and insurance are current.
- Filter by applications, issued, finaled, expired or void
- Re-inspection fees added when an inspection fails
- Field inspectors tap an address for a map or a number to call
Business & Contractor Licensing
Licensing that figures the fee and the penalty for you.
Class codes with gross-receipts rate tables, flat-fee license types, automatic penalties after the delinquent date, and renewals that never make duplicates. Contractor licenses issue only when the fee, bond, insurance and state license are all current.
- Pending, billed, delinquent and issued at a glance
- Print certificates from the license
- Bonds expiring in 30 days listed ahead of time
Court & Tickets
A clean docket and fines that actually get collected.
Citations copied from the police ticket, a printable docket, dispositions that assess fines and court costs to the GL, and payment plans that surface the moment someone misses a month.
- Guilty, dismissed, deferred or pay without court
- Failed to appear marks Warrant Requested
- Court and payment-plan reminders to people who opted in
Finance
One general ledger. Every module feeds it.
Journal entries, account inquiry, trial balance and budget vs actual — with open purchase orders shown as encumbered. Accounts payable matches invoices to POs, runs checks and keeps the check register.
- End-of-day posting sends each closed day as one entry
- Year-end close to fund balance, and reopen if needed
- 1099 totals per vendor with an export for your filer
Payroll
Payroll with guardrails, not surprises.
Approved timesheets feed the pay run. Calculate, review a register that flags big swings from last payroll, get a second person's approval, then post. Voids back out wages, taxes and leave and reverse the GL entry.
- Map a time-clock CSV once, reuse it every period
- Volunteer fire pay per call or drill
- Quarterly and year-end worksheets for your accountant
Requisitions & Purchasing
Purchases that move on their own.
Requisitions go to the role that handles the next step: department approval, GL coding with splits, final approval above your dollar thresholds, then a PO number. Quote requirements follow your own purchasing policy bands.
- Send back to any earlier step without starting over
- State contract numbers stand in for quotes where your policy allows
- Overrides need a permission and a reason — and print on the PO
Resident Portal · Built for phones
City Hall in every resident's pocket.
Residents stop calling and driving in. They open the city's portal on their phone and take care of it themselves, and every request lands in the right queue at City Hall.
Pay online
Water bills and other city balances by card or e-check, any hour.
See usage and bills
Balance, due date, every bill, a usage chart and full payment history.
Start or stop service
Moving in or out? Request it from the phone. Staff finish it in one click.
Report a problem
Missed pickup, water leak, street light out. It lands in City Hall's queue.
Request public records
File a request and follow it under My requests until it's answered.
Notices that matter
Line flushing and boil advisories at the top of every page, plus opt-in texts and emails.
Opens the demo right on the resident portal. Use Jump to… to see the rest of the tour.
Pay by card or e-checkFrom any phone, any hour
Mobile-friendly
Works on the phone in your pocket.
No app to install and nothing to download. CivicSuite runs in the web browser, so it goes wherever your people and your residents go.
Inspectors in the field
The inspection schedule works on a phone. Tap an address for the map, tap a number to call the contractor.
Staff on any device
Desktop at the counter, laptop in the council meeting, tablet on the road. One login, the same screens.
All modules
Turn on what your city uses.
Each module is switched on per city, and each user sees only the modules and records their role allows.
Cashiering
Take payments at the counter, close the day with EOD Posting, and reprint any day's deposit summary.
Card & e-Check Payments
Take cards and e-checks at the counter, by phone and online. Processor deposits matched and posted gross, fees and net.
Utility Billing
Customers, meters, readings, bills and deposits on one screen. Odd readings are held before a bill run.
Permits & Inspections
Fees figured as you type, a Check List that gates issuing, and an inspection schedule that works in the field.
Business Licensing
Gross-receipts rate tables, automatic late penalties, and renewals that are safe to run twice.
Contractor Licensing
Bonds, insurance and state license dates tracked. Expired paperwork blocks the permit.
Court & Citations
Citations, docket, dispositions, payment plans and warrant-requested tracking.
Requisitions
Requests route to the role that handles the next step, with quote thresholds and out-of-office stand-ins.
Purchasing
Approvals by department and amount, PO numbers that never collide, receive and close from the PO.
General Ledger
Journal entries, account inquiry, trial balance, budget vs actual and year-end close.
Accounts Payable
Invoices matched to purchase orders with tolerances, check runs, check register and 1099 figures.
Payroll
Timesheets, time-clock import, volunteer fire pay, two-person approval and what-is-owed tracking.
Property Tax
Import the roll, apply millages, certify, print notices and track delinquent interest.
Misc. Receivables
Invoice customers, set up recurring monthly charges and watch aging.
Public Records
Deadlines figured in business days, response letters and copy fees, late requests listed first.
Documents
Attach files or phone photos to any record. Deletes are hidden and logged, never destroyed.
Text & Email Notices
Bill, past-due and court reminders to people who opted in. STOP opts out. Quiet hours respected.
Resident Portal
Residents pay online by card or e-check, check balances and history, request service changes, report problems and file records requests.
Controls & security
Designed so the right thing is the easy thing.
Auditors, finance directors and council members want the same thing clerks do: numbers that add up and a trail that explains them.
Find anything in two keystrokes
Press / or Ctrl+K on any page to jump to a screen — or a customer, permit, citation, invoice, vendor or parcel by number, name, street or phone.
The next step is always on screen
Every record says what to do now. When a button is grey, the page lists exactly what's missing instead of throwing an error.
Roles, not people
Approvals route to a role and a scope. Stand-ins cover vacations. When someone changes jobs, you move the role and the queue follows.
Posted means posted
Posted entries never change — corrections are reversing entries. Receipt, permit and license numbers are handed out automatically and never repeat.
Sensitive data stays sensitive
Social Security and bank numbers are stored encrypted and shown as the last 4. Seeing a full number takes its own permission and is written to the audit log.
Holds before mistakes
Odd meter readings hold a bill run. Held employees hold a payroll. Invoices over the PO stop until someone accepts the difference, with a reason.
Switching made simple
“Where did it go?”
A built-in crosswalk maps every menu item staff know today to where it lives in CivicSuite — and the search box understands the old names too. A few examples:
| The old way | In CivicSuite | Status |
|---|---|---|
| Batch receipts, printed at batch close | Take a payment → EOD Posting | Ready |
| SharePoint form + Power Automate flow | New requisition | Ready |
| Teams approval card | My queue | Ready |
| Department-head tables in Excel | Routing | Ready |
| Records requests tracked on paper or email | Public Records → Requests | Ready |
| Residents call, mail a check or drive to City Hall to pay | Resident Portal: pay online by card or e-check | Ready |
Connected
Works with what the city already has
CivicSuite connects to the systems around City Hall instead of asking you to replace them.
Meter reads
BEACON Billing Reads file import, plus an optional scheduled API pull, with the same reading checks.
Time clocks
Import hours from a TimeClock Plus or similar CSV export. Map the columns once and reuse the profile.
Card processor
Processor deposits matched to payments and posted gross, fees and net. Chargebacks linked to the original payment.
Text & email
Notices with consent tracking, templates with live preview, quiet hours and a full message log.
Getting started
How a city moves to CivicSuite
A plan you can see from the first meeting, with your staff involved at every step.
Discover
We walk your counters, finance office and field staff and list every screen, form and report you depend on.
Configure
Fee schedules, rate tables, GL accounts, routing roles and thresholds set to your ordinances and policies.
Convert
Customers, accounts, vendors and open items brought over, with numbering continued from your old system.
Train
Hands-on sessions by role. The crosswalk and search mean staff find their old menus on day one.
Go live
We're on call through the first close, first bill run and first payroll — then keep improving with you.
CivicSuite questions, answered
What city administrators, clerks and finance directors ask us most.
What modules does CivicSuite include?
Cashiering and end-of-day posting; card and e-check payments with settlement matching; utility billing; building permits and inspections; business licensing; contractor licensing; court, citations and payment plans; requisitions and purchasing; general ledger; accounts payable; payroll; property tax; miscellaneous receivables; public records requests; documents; text and email notices; and a resident portal. Each city turns on the modules it uses.
Does CivicSuite file payroll taxes, W-2s or 941s?
No. CivicSuite figures pay from the rates and tables the city enters and produces the quarterly and year-end figures as worksheets. The city and its accountant file the returns. We'd rather say that plainly than promise something a payroll service does.
How is resident and employee data protected?
Access is role-based, so each person sees only what their role and the city's modules allow. Social Security and bank account numbers are stored encrypted and shown as the last 4; revealing a full number takes a separate permission and is written to the audit log. Deleted documents are hidden, not destroyed, and keep a record of who deleted them and why.
Does CivicSuite work with our water meters?
CivicSuite imports the BEACON Billing Reads file from Badger Meter, and can pull Billing Reads through the BEACON API by hand or on a schedule once a city turns that connection on. Every reading goes through the same checks: backwards or unusually high readings are held until someone clears them.
How hard is it to move from our current system?
The “Where did it go?” crosswalk maps every old menu item to its new home, and the search box finds screens by their old names too. Old user IDs are kept on each person for reference, and your permit and license numbering can continue where it left off. We scope data conversion with each city up front.
How do residents use CivicSuite?
Residents open the portal on their phone to pay by card or e-check, see balances, bills, usage and payment history for their linked accounts, ask to start or stop service, report problems and file public records requests. Staff handle every request from a single queue — nothing starts or stops by itself.
Can residents pay their water bill online with a card?
Yes. Residents pay utility bills and other balances through the CivicSuite resident portal by credit card, debit card or e-check. Payments land in the same Transactions list as counter and phone payments, and the processor's deposits are matched and posted to the general ledger gross, fees and net. Each city chooses its processor and any convenience fee in Payments → Control.
Can we try it right now?
Yes. The live demo uses made-up data for a fictional City of Sampleville and includes a guided tour with optional voice narration. No sign-up needed.
Walk through a day at City Hall.
The live demo includes a guided tour of the City of Sampleville. Scan the code with your phone, or book a walkthrough focused on your city's departments.
SCAN TO TRY THE DEMO